Terms and Conditions

Article 1. Definitions

Company — Corpoland.com is a commercial brand operating within the CORPOLAND EVENT GROUP (established in 2006). All bookings, contractual agreements, and event services arranged via corpoland.com and its affiliated web platforms are legally concluded, administered, and executed by:
Legal Entity: Om Sona Slavikova
Registered Address: Czolgistow 1; 04-815 Warsaw
Tax Identification Number (NIP / VAT ID): 526-259-04-53
Customer Service & Complaints: hello@corpoland.com
(hereinafter referred to as the "Company", "We", "Us", or "Our").
Website — any website operated by the Company to present information and sell Activities.
Client / Organiser — a natural person or legal entity placing a booking on their own behalf or on behalf of a group or business. "You", "Your" refer to the Client.
Activity — any event, experience, entertainment service, transfer, or related service offered through the Website, comprising both Standard Activities and Tailor-Made Activities.
Standard Activity — any pre-packaged, fixed-format Activity listed directly on the Website and booked without bespoke modifications to its components, itinerary, inclusions, or pricing.
Tailor-Made Activity / Custom-Made Event — any Activity, package, or event that involves custom arrangements, modifications, or deviations from the standard offer presented on the Website. This includes, but is not limited to: adding food, beverage, or catering packages; arranging non-standard, private, or upgraded transport; altering itineraries or schedules; custom negotiated pricing; reserving exclusive venue slots; or combining multiple services into a bespoke package.
Deposit — all amounts paid by the Client before the Activity date, including earnest money (zadatek) where applicable.
Outstanding Balance / Balance — the unpaid portion of the total contractual price remaining after the Deposit has been paid.
Participants — all persons, including the Client, who attend or take part in the Activity.
Suppliers / Subcontractors — third-party companies or individuals engaged by the Company to perform or assist in delivering part or all of an Activity.
Initial Voucher — the email confirmation sent after a preliminary booking, outlining key features and price.
Final Voucher — the email confirmation sent after deposit payment, confirming the contract is concluded.
Amended Voucher — a revised confirmation issued when changes are made to an existing booking.
Consumer — a natural person acting for purposes outside their trade, business, or profession, within the meaning of applicable EU and Polish consumer law.
Entrepreneur — a person or entity acting for purposes related to trade, business, or profession.
Entrepreneur with consumer rights — a sole trader who concludes a contract of a non-professional nature, benefiting from statutory consumer protections under Polish law.
Terms — these Terms and Conditions.
Contract — the legally binding agreement between the Company and the Client concluded upon deposit payment and issuance of the Final Voucher.

Article 2. General Provisions

These Terms govern the booking, payment, participation, and cancellation of Activities offered by the Company.

Information on the Website does not constitute a binding commercial offer within the meaning of the Polish Civil Code. It is an invitation to submit orders. The Company reserves the right to correct typographical errors, pricing mistakes, and outdated information.

By paying the Deposit, the Client confirms they have read, understood, and accepted these Terms on their own behalf and on behalf of all Participants in the booking.

The Company undertakes to perform its services with reasonable professional diligence and to maintain clear communication with the Client throughout the booking process.

Depending on the Activity, the Company may act as a direct organiser or as a disclosed agent arranging services provided by third-party Suppliers. Where the Company acts as agent, the Supplier's terms may also apply alongside these Terms. The Client agrees to be bound by those Terms.

Article 3. Booking Process, Payment and Contract Conclusion

Activities are purchased through the Website. The Client selects the Activity, destination, date, and estimated number of Participants.

3.1 Standard Activities

For Standard Activities, the Client pays a Deposit of 20–100% of the total price depending on the Activity, destination, and lead time. The Contract is concluded when the Deposit is credited to the Company's account and the Final Voucher is issued to the Client by email.

The Outstanding Balance, if any, shall be paid:

via online payments, no later than 10 days before the Activity date (unless a different deadline is stated); or
in cash to the Company's guide at the meeting point before the Activity begins, where expressly permitted.

Credit card payments for the Outstanding Balance are subject to a 4% processing fee corresponding to the actual cost charged by the payment operator, clearly disclosed before payment. Deposit payment is not subject to additional credit card fees.

For certain Activities — including but not limited to shared cruises, shared crawls, pre-purchased venue packages, and other services requiring full pre-payment to third-party Suppliers — the Company reserves the right to require payment of 100% of the total contractual price, either at the time of booking or by a payment deadline communicated to the Client in writing. In such cases, no credit card processing fee shall apply to the full upfront payment.

For bookings made 3 or fewer calendar days before the Activity date, a minimum Deposit of 50% is required, or up to 100% at the Company's discretion based on Activity type, destination, and timing.

3.2 Special Rules for Tailor-Made Activities / Custom-Made Events

(a) Full Upfront Payment: Due to the customized nature, advance supplier commitments, catering orders, and bespoke scheduling required, all Tailor-Made Activities require 100% full prepayment upfront upon confirmation of the offer or by the payment deadline communicated by the Company. Standard deposit arrangements and split-payment options do not apply to Tailor-Made Activities.

(b) Strict Participant Lock-In: Once arrangements are confirmed and payment is received for a Tailor-Made Activity, the confirmed number of Participants is final. Decreasing the number of Participants is strictly not permitted, and no price reductions, credits, or refunds will be granted if fewer Participants attend. Any request to add Participants is subject to supplier availability and supplementary charges.

3.3 Participant Numbers & Logistics

For Standard Activities, the final confirmed number of Participants must be submitted no later than 10 days before the scheduled Activity start time. If the actual number of Participants is lower than the confirmed number, the Client remains liable for the full amount based on the confirmed number, subject to the minimum participant threshold for that Activity.

Where an Activity requires a minimum number of Participants, the Client is liable to pay the price for that minimum even if the actual group is smaller.

If the actual number of Participants is higher than confirmed, the Company will use reasonable efforts to accommodate additional Participants subject to availability and additional payment.

The Company will make every reasonable effort to accommodate the Client's request to replace an Activity with a different one or to reschedule, where such a request is communicated after the Contract is concluded. Such requests are handled on a case-by-case basis and the final decision rests solely with the Company's management. The Client has no automatic right to a replacement or reschedule.

The Client is responsible for ensuring that their contact details (phone, email, WhatsApp) are accurate and active throughout the pre-Activity period. If the Client does not respond to pre-Activity logistics communications within 24 hours of the first message being sent, the Company reserves the right to cancel the booking, retain the Deposit in full, and release the reserved slot.

Article 4. Cancellation Policy, No-Show and Outstanding Balance

4.1 Non-binding initial reservations

Preliminary reservations for which no Deposit has been paid are not binding and may be changed or cancelled at any time at no charge.

4.2 Changing the number of Participants

Where a Standard Activity is priced on a per-person basis, the Client may reduce the number of Participants without cancellation fees provided the reduction is communicated in writing via email or WhatsApp at least 10 days before the scheduled Activity start time, subject to the minimum participant threshold.

Where an Activity is priced per unit, per group, per venue slot, or any other non-person basis, changes in participant numbers do not affect the price unless confirmed in writing by the Company.

Exclusion for Tailor-Made Activities: As specified in Article 3.2, participant count reductions under this clause do not apply to Tailor-Made Activities under any circumstances.

4.3 Cancellation schedule

All timelines are calculated to the hour using the local time of the Activity destination.

Standard Activities:

When cancellation is received	Financial consequence
10 or more days before the Activity start time	Deposit is forfeited. No further amount is due.
Less than 10 days before the Activity start time	Deposit is forfeited. The full contractual amount remains due and payable. A refund of up to 70% of the total booking value may be granted at the sole discretion of Company management, subject to the circumstances of cancellation and any costs already borne by the Company. The Client accepts that the Company is not obliged to disclose confidential commercial supplier data.
No-show	The full contractual amount is due and payable. No refund shall be issued for any amount already paid.

Tailor-Made Activities / Custom-Made Events:

Due to advance non-recoverable commitments (including but not limited to customized catering, private transport reservations, and dedicated venue hire), standard cancellation timelines and goodwill refund policies do not apply to Tailor-Made Activities. In the event of cancellation by the Client at any time after confirmation or payment, 100% of the contractual amount is non-refundable and retained by the Company (or remains immediately due and payable if unpaid).

4.4 Outstanding balance due upon late cancellation

If the Client cancels at a time that triggers full payment under Article 4.3, any unpaid Outstanding Balance becomes immediately due on the date and time of cancellation. The Client must pay the full Outstanding Balance within 7 calendar days of cancellation.

4.5 No-show

If the Client or Participants fail to appear at the agreed meeting point within 30 minutes of the scheduled Activity start time without prior written notice, this constitutes a no-show and is treated as a cancellation made less than 10 days before the Activity.

4.6 Unreachable Client

Where an Activity is due to begin within 24 hours and the Company cannot reach the Client for a continuous period exceeding 3 hours via any available channel, the Company may cancel the Activity. In such cases, the Deposit is forfeited, the Outstanding Balance becomes immediately due, and no refund will be issued.

4.7 Illness and personal circumstances

The cancellation schedule applies regardless of the reason for cancellation. The Client is strongly recommended to obtain travel or event cancellation insurance before booking.

4.8 Deposit as earnest money

Where the Deposit is designated as earnest money (zadatek), it shall be treated in accordance with Article 394 of the Polish Civil Code. If the Company fails to perform the Contract without justification, the Client may demand a refund of double the Deposit value. If the Client fails to perform the Contract, the Company may retain the Deposit in full and claim the full Outstanding Balance or such further amount as becomes due under Article 4.3.

4.9 Rescheduling and vouchers

The Company may, at its sole discretion, offer a reschedule, booking credit, or voucher instead of enforcing strict payment obligations. The Client has no automatic entitlement to a reschedule or voucher.

4.10 Statutory withdrawal right

The statutory 14-day withdrawal right under the EU Consumer Rights Directive and the Polish Consumer Rights Act does not apply to contracts for leisure services, entertainment, and related activities with a specific date or period of performance (Article 38(1)(12) of the Polish Consumer Rights Act).

Article 5. Participation Rules and Service Performance

All Participants must be aged 18 or older unless a specific Activity expressly permits younger Participants and this is confirmed in writing.

The Company and its Suppliers reserve the right to refuse participation or remove any Participant who is intoxicated, aggressive, violating safety instructions, not compliant with venue dress codes, or otherwise posing a risk. No refund shall be due in such cases.

The Client agrees to cover any and all expenses resulting from damage caused by the Client or any Participant, in accordance with a written damage estimate drawn up at the site of the damage immediately upon its occurrence. A final itemised invoice will be issued to the Client within 14 days of the damage assessment.

If extraordinary circumstances prevent contract performance — including Supplier insolvency, venue closure, severe weather, strikes, or comparable force majeure events — the Company may cancel or modify the Activity. In such cases, the Company will first attempt to propose an alternative date, replacement service, or voucher. If no reasonable alternative is agreed within 3 days, the Company will refund the entire amount paid so far by the Client.

In no event shall the Company be liable for any indirect, incidental, consequential, special, or punitive losses or damages, including independent travel, flights, accommodation, or loss of earnings.

Article 6. Insurance

Unless expressly stated in the booking confirmation, no personal accident, medical, cancellation, baggage, or travel insurance is included in the price. Participation is at the Client's and Participants' own risk.

All Participants are recommended to hold valid health and travel insurance in the country where the Activity takes place.

Article 7. Content and User-Generated Content

7.1 Third-Party Reviews & Ratings

Customer feedback, star ratings, and evaluations presented on our websites are independently collected, moderated, and published e.g. via Trustpilot. These evaluations constitute authentic user-generated experiences submitted directly by individual clients under Trustpilot's independent community guidelines and standards. Content published on Trustpilot is for informational purposes only and does not constitute a legal warranty, formal representation, or binding commitment by the Company.

By submitting reviews, photos, comments, or other content to the Website or linked platforms, the Client grants the Company a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable licence to use, reproduce, adapt, and display that content for any lawful purpose.

Article 8. Complaints

Complaints about the performance of the Contract may be submitted to the company email address as presented in the voucher, or to the Company's registered postal address. A valid complaint must include full name, contact details, booking reference/date, description of the issue, and the requested resolution. The Company will respond within 14 days of receiving a complete complaint.

Article 9. Online Payments

Online payments are processed by authorised payment providers (including Stripe, PayPal, PayPro SA). Where the payment interface offers Dynamic Currency Conversion (DCC), the Company recommends not selecting this option. Any DCC fees or conversion losses resulting from the Client's choice are the Client's responsibility.

Article 10. Limitation of Liability

Subject to mandatory consumer protection laws, the Company's total aggregate liability for any claim arising from a specific booking shall not exceed the total amount paid by the Client for that booking.

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, or punitive damages.

Article 11. Privacy Policy and Personal Data

11.1 Data controller: The data controller is the Company as listed in Article 1. Contact: ceo@corpoland.com. Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR).

11.2 Legal bases and purposes of processing

Purpose	Legal basis (GDPR Art. 6)
Processing bookings, issuing vouchers, managing payments	Art. 6(1)(b) — performance of a contract
Compliance with tax, accounting, VAT and legal obligations	Art. 6(1)(c) — legal obligation
Customer service, fraud prevention, debt recovery, defence of claims	Art. 6(1)(f) — legitimate interests
Marketing communications (newsletter, promotions)	Art. 6(1)(a) — consent (where separately obtained)
Website analytics and performance monitoring	Art. 6(1)(f) — legitimate interests / consent where required

11.3 Categories of data processed

Identity data, Contact data, Booking and transaction data, Communication data (emails, WhatsApp), Technical data (IP, cookies).

11.4 Recipients and data sharing

Data may be shared with Suppliers, subcontractors, payment processors, IT providers, accounting/legal advisers, and debt collection entities where strictly necessary.

11.5 Retention periods

Data category	Retention period
Booking and contract data	5 years after the Activity date (Polish civil limitation period)
Accounting and VAT records	5 years from the end of the tax year in which the transaction occurred
Customer communications	3 years after the last interaction
Marketing data (with consent)	Until consent is withdrawn
Website analytics / cookies	Up to 13 months depending on cookie type

11.6 Rights of data subjects

Data subjects have the right to access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. In Poland, complaints may be lodged with Urząd Ochrony Danych Osobowych (UODO).

Article 12. Final Provisions

These Terms and Contracts concluded under them are governed by Polish law, without prejudice to mandatory consumer protection laws of the Consumer's habitual residence.

For contracts with Consumers, disputes may be brought before competent courts under EU and national consumer law. For contracts with Entrepreneurs, disputes shall be resolved exclusively before the courts having jurisdiction over the Company's registered office in Warsaw, Poland.

In case of conflict between language versions, the English version prevails.